Yeah. I know. A long hiatus like this one is bad for a new site or blog. However, my computer ordeal is still going on.
Let me tell you about my computer debacle.
So, I have this laptop. Until now, this has been the best computer I have ever had. I’ve had it since 2005. Recently, it started to lose power at random moments. So I called the manufacturer and I asked them what to do, and so I did the troubleshooting and it was still happening. So I had to have it sent in. I am low on funds but I was going to bite the bullet and do it, however, I asked if I could pay with check or money order. They told me sure and that I would be billed after the work was done. It made sense to me and that was what I needed. However, they asked for a credit card as a security. I don’t have one, and so I asked work if I could use theirs. They said sure as long as it was only an authorization not a charge.
They charged the card.
This was not cool, since not only did they lie to me, they also made a liar out of me.
So I called them back and I asked them what the deal was and that I was told, on several occasions, that I could pay with money order. They told me that I would never have been told that. I tell them I was. They told me they had no way of knowing that. I told them that was bullshit because I know they record all those calls because I know people who have worked in the industry. Then I was told nothing could be done. I told them to take me higher up.
I went through this a number of times, until one person told me that there was no higher up. I knew that wasn’t true because I was not on the phone with a board director. They told me that I would have to talk to a case manager and that one would call me back in 20 minutes. At which point I pointed out to him that he just admitted there was a higher up and that he lied to me.
No case manager called me back.
So I call HR. HR puts me right through to a case manager. I told her what had gone on and that all I wanted was what I had been told I was going to get. Service paid for with check or money order. She told me she couldn’t do that, and offered me free service instead.
I don’t have much and I wasn’t expecting anything like this, so I was floored and stammered a thank you.
So, I sent my computer in. The replaced the mother board, and the power supply, and for some reason, the hard drive, and did not transfer any of my files.
Thankfully I had backed up.
The computer came back to me and it still was not working.
So I sent it back. This time all they did was replace the power supply. Since this was happening whether or not it was plugged in, replacing it did no good, and it is still having problems. So I got online and told them what was going on. On top of that, I discovered a virus on the “new” hard drive in a directory that was named after the company that makes my computer.
I was told I needed to call tech support. I asked why, and they told me it was because I had escalated service. So I called. I was told my computer was out of warranty which is why it wasn’t being fixed. Every communication I have says “In Warranty” and I offered to forward them to the tech, and they declined. The tech then told me that a case manager would have to call me back and would do so in 48 hours.
No one called. So I called back. This time I was transfered to 3 different people in 30 minutes and then told that I was not called back because case managers do not work the weekends. I was not told this earlier. All I was told was 48 hours. I was then told one would call me Monday.
No one called. So I called HR. HR put me through to the case managers. I was then told that the case manager that was in charge of my case was out sick and would be in tomorrow. Instead of seeing if she would call, I called her. She is sending a box for my computer to be sent back in for a third time.
Let’s see if this works.
All I want is for my computer to work. That’s all.
So that is what has been happening to poetry.
